Home Office Telephone Problems
Working from home means that a telephone is vital to connect you with your clients or suppliers. Some home workers might simply give out their mobile number and use that as their main connection, whilst others find that a VOIP (Voice over Internet Protocol system, which means that you connect to another person through the internet; Skype is the best known example) works best, giving you the advantage of free video calls as well.
Or you might still favour a landline system - no need to switch on your computer for that one! A landline system is one which uses a physical cable, like a metal wire or fibre optic cable to transmit your phone calls.
Problems with a telephone system can cause disruption if you're a freelancer - and you haven't got a handy IT department to come and fix it for you!
Or you may not want your new business start up clients to know that you are working at home while you're still in your jim-jams with curlers in your hair and the dog barking his tail off at the postman!
We've all been there, us band of home workers know all about those moments. Back to the real phone problems ...
Before you call out an expensive engineer, take a look at Madyson Grant's checklist for diagnosing common home business phone system problems.
Land-Based Telephone System
Problem: No Dial Tone
This problem is typically caused by a bad telephone cord. This is the cord that goes from the wall jack to the phone. A second cord also goes from the base to the headset. Check for a loose cord or check for a cord that may have been damaged. The phone can also be moved to another wall jack.
Wireless phones have a base with a separate handset. There may be a connection problem with a handset and the phone base. This can be caused by batteries that are bad or have been drained. Swap a handset with one that is known to work to determine if the handset is bad.
VOIP Phone Telephone System
Problem: Interference On The Line
Interference can be a problem if there are other electronic equipment being used. Moving the phone to a location further away from interference, such as a wireless router, will often solve this problem.
Your VOIP phone adapter may also need to be set up outside of a firewall. Plug the adapter directly into the cable or DSL modem and then plug the router into an Ethernet port on the adapter.
Problem: Static Is Heard
This is a problem that is common with VOIP phone systems. Make sure you have a bit of distance that is between the cordless phone and phone adapter.
Try a different channel on the handset to see if this is the cause of static.
Problem: Dropped Calls
If VOIP phones are too close to a wireless router, then an Internet connection may get dropped. Another option is to restart the wireless router. This is the best option if there is a problem with a connection to the Internet.
Restarting the computer may also be needed to correct some connection issues.
Problem: Phone Doesn't Work
Check and make sure the software is running on the computer. You may have VOIP software that did not load after doing a restart.
This is common if a USB phone adapter is being used. Unplug the adapter and then plug it back into the USB port. The software should then refresh. If a wireless handset is is used, then check and see if the handset is properly charged.
About The Author
Madyson Grant is an Orlando based blogger with a history in tech support. She is currently campaigning to inform the general public about IT consulting.